Tell us the business impact
How many people are affected? Is invoicing, bookings, payroll, design, email, POS or production stopped?
How we approach it
Protect the data first
If files are critical and not backed up, tell us before repeated startup attempts or repair work.
Separate hardware from software
Power, storage, Windows, updates, drivers, malware and peripherals require different recovery paths.
Temporary workaround where practical
Sometimes moving data, configuring a spare PC or restoring access first is smarter than waiting for the perfect final repair.
Common support areas
- No power or no display
- Windows not booting
- Blue screen or restart loop
- Failed SSD or hard drive
- Critical application PC failure
- Outlook/email unavailable on one PC
- Network or shared drive access failure
- POS or reception computer failure
- Urgent data recovery assessment